Gensenta İlaç Sanayi ve Ticaret A.Ş. ("Gensenta”," We" or "Our") is committed to respecting your privacy. We understand that information on a person’s demographics, health, health benefits and health services is private and sensitive, and you may have concerns surrounding the sharing of this information with us. Whether you are a consumer seeking health information or a healthcare provider seeking to benefit from Gensenta’s experience to enhance your specialty in meeting the needs of your patients, this privacy statement is intended to answer your questions related with privacy.
You will want to know how we use the information that you supply when registering with us as a website user or taking part in events on our website, and how we will use your information and protect it against unauthorized access or disclosure.
If you are a healthcare professional, you will want to know which steps we take to protect the information you may wish to share with us, and how we use the information that you give us regarding your professional services.
We advise all users of our website to carefully read this Privacy Statement to learn more about the policies and practices that we have in place to protect personal and health information, and to better understand our relationships with third parties who may have access to this information.
We have access to the following categories of information regarding you and your visits to our website. Only some of these categories of information identify you directly or indirectly; however, each category contains some information from which inferences can be made regarding your areas of interest and activities. The next section of this statement describes how Gensenta uses the information we collect.
Website Registration. We have created this website so that you can visit and review the information we provide on the website regarding our services, without identifying yourself or providing any personal identification information. If you choose to register to use the features and services offered on this website, we will collect your “personal identification information,” which includes your name, address, telephone number and e-mail address, which may be used to contact you. When combined with any piece of information concerning your health or medical condition (in accordance with the applicable law), the information so derived is called “health-related personal information.” If you are a healthcare professional or an institutional healthcare provider, it is your responsibility to obtain your patient’s approval and consent to the disclosure of their health-related personal information to Gensenta via our websites. By giving that information, you represent and warrant that you have obtained your patient’s consent to such disclosure.
Interactive Services. If you choose to opt in our interactive services, including surveys and other studies, you may disclose health-related information or personal information which may be used to identify you or your family members. Providers who use our matching services and quality of care assessments may choose to disclose information related to their practices and patients, which may be sensitive personal data. We do not ask or require you to disclose your personal identification information on these forums; however, we cannot prevent you from disclosing your private data, beyond cautioning you about your statements.
Correspondence with Gensenta. You can use our website for reporting issues or directing questions regarding our products to healthcare professionals designated for answering questions related with use of our products by consumers and healthcare professionals. When contacting or requesting information from Gensenta personnel, they will receive your e-mail address and your health-related and/or personal information, attached to your e-mail. When reporting product experience, you may be asked to provide private information, including patient’s initials, age, gender and prescribing physician’s name. The guidelines and regulations of Turkish Ministry of Health require us to collect identifiable patient information when submitting product safety reports to the General Directorate of Pharmaceuticals and Pharmacy and its central units, committees and other organs within Turkish Ministry of Health.
IP Address. When you visit our website, we capture your Internet Protocol (“IP”) address. Your IP address alone cannot identify you, unless additional information is available; however, it helps us maintain contact with your device when browsing our website.
Third Party Ads. We utilize third party advertising companies to display ads on our websites. These companies may use information on your visits to this and other websites (excluding your name, address, e-mail or telephone number), to measure the effectiveness of ads and display ads for products and services that may be of interest to you.
We use information on your use of the products and services offered on our websites, to monitor user traffic patterns and analyze user preferences to design better services. Personal identification information and health-related personal information that you provide may be used to create personalized offers, information and services.
Personal Identification Information. You do not need to register to use most information and services offered to customers on our websites. If you choose to register, we will use your personal identification information which you provide during registration to send you a confirmation e-mail and respond to your questions. If you agree, time to time we can send you e-mails containing special promotions or newsletters which we believe may be of interest to you.
Health-related information. If you choose to participate in our interactive services, we will collect information that you choose to disclose and analyze them to find new information that can help us better understand how our products are being used to combat diseases for which they were placed on the market to treat.
We may offer interactive services, including health service management tools, and surveys, asking you to provide health data about you, your family members, or, if you are a healthcare provider, about your patients. The information you send or disclose when using our interactive services may be linked with personal identification information that you may choose to provide at another section of our website where you may choose to provide personal identification information related with your health and your health services (in accordance with the applicable law). We may pool your health-related information with that of other users of our websites to create summary data to be used for our operational purposes, including research to improve products and analyses to support better promotion of our products.
Product Reports. When you contact Gensenta to share your experiences with using one of our products, we may use this information when submitting reports to Turkish Ministry of Health General Directorate of Pharmaceuticals and Pharmacy and the centers, committees and units established under it, or for other purposes as required by law. We may also use this information to contact the prescribing physician to follow up on an adverse event involving the use of our product.
IP Address. We may use your IP address to customize the website content displayed, in addition to maintaining contact while browsing our website. We store your IP addresses with your personal identification information.
Cookies. We use the data collected through cookies to personalize your experience on our website by predicting the information and services which may be of interest to you. We also analyze the data collected via cookies to modify our services and content to improve the functionality of our website and meet customers’ requests, by monitoring visitor traffic on popular areas. We link the clicking data captured via cookies with personal identification information and health-related information that you choose to provide at another location on our website. We use the information collected via cookies for not only the purposes of our website activities, but also for business purposes, including surveys and product analyses to improve our services.
Legal. In specific limited situations, Gensenta may be asked to disclose your personal information by a court order, subpoena, search warrant, law or regulation. We intend to cooperate in responding to such requests, taking appropriate precautions to ensure the requestor understands the sensitive nature of any health-related personal information which may be disclosed to them. Also, we reserve the right to cooperate with law enforcement authorities to investigate users who breach our rules or are otherwise engaged in activities which are unlawful or harmful to other websites, or to take legal action against such individuals.
We may use third parties to provide services or information on our website, and collaborate with others to offer cobranded services. Gensenta will disclose your personal identification information or health-related personal information only to Gensenta employees, group companies in and out of Turkey and third party business partners, and no others. If Gensenta authorizes a third party contractor to access your personal identification information, such authorization will expressly exclude any permission to receive and use this information for any purposes not consistent with this Statement.
We do affirm that no personal identification information or health-related personal information you provide through our website will be shared or otherwise disclosed to any third parties absent your express consent, excluding the following cases:
Other Important Information on Our Relations with Third Parties
Gensenta’s website content and services are intended for adult users aged older than 13 years. Our websites are not designed to attract children’s interest. If we learn that a user under the age of 13 has volunteered personal or health-related information on our website, or that a provider has volunteered information about a patient who is identified as being under the age of 13, we will delete such information from our active databases in accordance with the deletion policy described in the section titled Your Privacy Preferences.
When you access an interactive tool or service on a Gensenta website, you will be asked if you opt to give the requested information (“opt-in”). You may choose to not disclose the requested information at any time.
We want the ensure the security of your and your patients’ personal information as far as reasonably possible. Our success in improving our products and services relies on your and your patients’ desire to share with Gensenta information on the personal health or care of you or your patient.
We will use your personal information only as explained in the Privacy Statement that was in force at the time the information was received from you. However, we reserve the right amend the terms and conditions of this Privacy Statement at any time by posting revisions on our website. If we decide at some point to use personal identification information or health-related personal information in a different way from the one that was in force at the time the information had been collected, we will e-mail notifications to users whose e-mail addresses we have in our possession. You will be given at an appropriate point an option to “approve” further use or disclosure of your personal identification information or health-related personal information which you had provided to us before the amendment to our statement.